Laxdale Yarn Terms & Conditions

Delivery

Postage and packaging costs are as follows:
UK – £4.50 up to 2kg
Europe – £10 up to 500g
USA – £20 up to 500g
Rest of World – £17.50 up to 500g

Local collection – free

We aim to post out orders within 3 working days.
Orders are sent by Royal Mail.
If you select collection at the checkout we will email you when your order is ready with pick up details.

Refunds and Returns

We hope that you will be happy with your purchase. However, if you wish to return the goods then please contact us, stating the reason for return within 7 days of receipt.

Only unused items may be returned, and customers must ensure the items are securely packaged. A certificate of posting is recommended.

Returns are sent at the customer’s own expense. If the item is found to be faulty or damaged in the post any return costs will be refunded to you.

Once we have received the returned item, we will initiate a refund, replacement or exchange.

Customs and Import Taxes

The buyer is responsible for any customs and import taxes that may apply.