Laxdale Yarn Privacy Policy

The type of personal information we collect

When you place an order through our website, we collect your name, email address, postal address and telephone number so that we can fulfil your order. We use Stripe to collect payment, and do not have access to your card or bank details.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you when you place an order, and we use the information that you have given us in order to fulfil the order.
We do not share, sell or disclose your personal information to a third party.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation.

A contract is formed between you and us when you place an order through our website. We must collect personal information to carry out our obligations under this contract. We use the information only to fulfil the order. We will contact you via email to confirm the order, to let you know when the order is dispatched, and if there is any issue with the order that we need to update you on.

How we store your personal information

Your personal information is securely stored on our online shop for as long as required by us to fulfil your order. If you choose to create an account when you place an order then your details will be kept for longer. You can ask us to delete your data at any time by emailing us at

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at



Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.


Changes to this Privacy Policy

We will review and update this privacy policy if necessary.

Last reviewed February 2021